Speaker, entrepreneur, visionary & leader.

Anne Miner is an entrepreneur through and through. Since founding The Dunvegan Group over 20 years ago, Anne has worked with many executives of large corporations to recoup lost revenue from wayward customers.

Anne's passion is the science of "asking" customers what they think. In Measuring Up!, she summarizes her expertise in best practices and proven techniques to keep your customers satisfied and coming back for more.

As an entrepreneur, Anne doesn't lose sight of the bottom line. Keeping satisifed customers isn't just good for relations, it's a necessity for any thriving entreprise.

After reading the book, you'll know if your organization is ready for a Customer Satisfaction Measurement program and where to begin your journey. Enjoy!

Please contact us if you wish to order the book in larger volume. Special pricing may be available.

"I wish I had had the opportunity to read this book before we embarked on our own project with Dunvegan, as it would have given me the insight on what to expect so that I was better prepared on the depth and scope of the work that Dunvegan does."

C. Senyk, CFA, Director of Portfolio Management
Mawer Investment Management Ltd.