OUR TEAM
Meet The Dunvegan Group – Your team of experts.
Your team includes experts and specialists dedicated to helping you keep satisfied customers. Our core team comprises six associates and four senior specialists. You can meet us in person below.
Anne Miner, BA, MBA, CMRP
President & CEO
Anne Miner, the founding partner of The Dunvegan Group, first entered the field of marketing and survey research in 1974. Since then, she has been the lead consultant on assignments across virtually all product and service categories, from diapers to transportation. Anne is respected for her ability to work closely with her clients' teams to identify the issues to be investigated, focus on what is actionable and develop creative solutions.
In addition to working with a portfolio of clients and managing the operations of The Dunvegan Group, Anne has contributed to the community through membership on various Boards including the YWCA, American Marketing Association (AMA), and Canadian Agri-Marketing Association (CAMA). She is a member of the Marketing Research and Intelligence Association which ensures that The Dunvegan Group carefully adheres to the code of conduct of this organization.
Most recently, Anne Miner authored Measuring Up! A Guide to Success with Customer Satisfaction, reflecting on over 20 years of her dedication to customer satisfaction and measurement. To learn more about the book and associated events, click here.
Anne Miner holds a BA and an MBA from the University of Guelph. She was among the first researchers in Canada to be awarded the prestigious designation of "Certified Marketing Research Professional" by the Professional Marketing Research Society (now the Marketing Research & Intelligence Association).
Olev Wain, BA, MA, PhD
Senior Consultant (Dunvegan Fellow*)
Olev Wain joined The Dunvegan Group as a partner in 1989, following five years as Vice President and National Research Director with Baker Lovick Advertising (now BBDO Canada). With more than 25 years of experience in the marketing and survey research industry, Olev's skills have been beneficial to developing innovative programs for measurement and management of customer satisfaction. He is responsible for the development and refinement of The Dunvegan Group's proprietary SMARRTkit© for measurement and management of customer satisfaction.
Olev has a talent for developing research designs to simplify complex problems and is well respected for his mathematical and statistical expertise.
While no longer a partner, since 2004 Olev has continued to serve as a Senior Consultant and to provide technical support and expertise to our team.
In 2008, Olev was awarded the title of Dunvegan Fellow to reflect his ongoing contribution to the success of The Dunvegan Group. Olev continues to provide technical support and expertise to our team as well as consulting to several clients.
Timothy Seever, BSc CIS
Senior Dunvegan Application Programmer
Timothy Seever joined The Dunvegan Group in 2002 following completion of his BSc in Computer Information Systems at DeVry Institute of Technology. He is our Senior Applications Programmer and head of the IT team. In addition to overall responsibility for the ongoing development, enhancement and maintenance of our proprietary software application, The Dunvegan Dashboard™, Tim is responsible for developing innovative program designs and solutions that ensure each client program is customized to their specific needs. Whether addressing small challenges or major system upgrades, Tim is a thoughtful and cheerful member of the team. The Dunvegan Group relies on Tim to “figure it out” – no matter what it takes.
Lucas Antoniuk, BA, BSc
Dunvegan Application Programmer
Lucas Antoniuk joined The Dunvegan Group in 2007 following completion of his BSC in Computer Science at the University of Calgary. In his capacity as Application Programmer at The Dunvegan Group, Lucas is involved in the continuing design and maintenance of our proprietary software application The Dunvegan Dashboard™. He also uses his knowledge of multiple programming languages and statistical analysis when making customized modifications for various projects. Lucas is a willing and quick learner who provides technical support to his teammates as well as to clients. We also rely on Lucas to translate complex processes into simple descriptive documents that guide us all in the use of our applications.
Cheryl Bentley
Dunvegan Associate
Cheryl Bentley joined The Dunvegan Group in 2008 bringing with her several years of software programming, technical writing, software training and end user support experience. This diverse background gives Cheryl the unique ability to understand and analyze issues from many perspectives, break down the processes and guide others through adoption and adaptation to a challenging computerized world. She has also been on the client side of a customer care and retention program which has given her insight to the impact The Dunvegan Group’s services can have on customer satisfaction and customer retention as well as employee engagement in the process. The Dunvegan Group relies on Cheryl’s ability to absorb concepts and challenges quickly, to apply her skills and talents to identification of resolutions, then explain them in language that everyone - from software engineers to CEO - can fully understand.
Alan Brown
Dunvegan Associate
Alan Brown joined The Dunvegan Group in 2006 bringing with him a wealth of knowledge and experience gleaned through 15 years in the Marketing Research industry. Alan has worked in various capacities including Interviewer, Field Supervisor and Operations Manager in both qualitative and quantitative research organizations. He is a versatile member of the team who takes great pride in his ability to instill trust and confidence in our clients and their customers as he captures in-depth feedback concerning customer satisfaction. The Dunvegan Group relies on Alan for his ability to learn and fulfill complex program requirements.
Sonia K. Gagnon
Dunvegan Associate
Sonia Gagnon joined The Dunvegan Group in 2000 as a member of the data collection team. Over the years, Sonia has applied the knowledge and talents she gained through 16 years of marketing research experience prior to joining the Dunvegan team. Sonia enjoys the diversity of programs undertaken by The Dunvegan Group, which bring her extraordinary attention to detail skills to the fore. The Dunvegan Group relies on Sonia for her fresh outlook, flexibility, and unfailing commitment to a job well done.
David Green, BA, BSc
Senior Applications Programmer (Dunvegan Fellow*)
David Green joined The Dunvegan Group in 1999 following completion of his BSc in Computer Information Systems at DeVry Institute of Technology. David developed an interest in computer programming and application development during his prior years working in the Marketing Research Industry and has a unique grasp of the overall challenges as well as end user requirements in this industry. David is co-visionary and primary designer/developer of The Dunvegan Group’s proprietary software application, The Dunvegan Dashboard™. While no longer a member of our full time team, David equipped us with full documentation on The Dunvegan Dashboard™ which permits others to update and upgrade effectively. The Dunvegan Group relies on David to provide support when we undertake particularly complex assignments.
Sandra G. Morrisey
Dunvegan Associate
Sandra Morrisey joined The Dunvegan Group as a member of our data collection team in 1999, bringing with her more than 15 years in Customer Service and Order Desk experience. Sandra quickly advanced to management of the entire data collection team: hiring, training and supervising multiple projects simultaneously. Today Sandra is responsible for a team of data collection professionals who all work from remote locations; Sandra hires, trains and supervises her team using remote technology. In all her activities, Sandra applies her own strong work ethic, loyalty, attention to detail and cheerful leadership style. The Dunvegan Group relies on Sandra to set a powerful example of professionalism to the entire team.
Jennifer Phillips
Dunvegan Associate
Jennifer Phillips is one of The Dunvegan Group’s newest team members; she joined The Dunvegan Group in 2008. In her capacity as Executive Assistant, Jennifer fulfills a variety of roles and responsibilities that keep the company running smoothly. In addition, Jennifer pitches in wherever and whenever there is a need for an extra pair of hands. The Dunvegan Group relies on Jennifer to consistently deliver the administrative support needed by her team mates.
*The honourary title of Dunvegan Fellow is conferred on members of the organization who have made significant and critical contributions to the growth and sustainability of The Dunvegan Group.
