A few nice things clients have said about us...

The following is a sampling of feedback from our past and present clients, speaking to the superb service and results they received working with The Dunvegan Group.

“Anne is a solid authority on customer care issues, and has been highly willing to share her expertise and perspectives with many of our members at TMCA. Marketing executives in our industry have found her insights and ideas to be practical, credible, and instrumental in helping to achieve business results.”
B. Everett, CEO, Transportation Marketing & Communications Association

“The service provided by The Dunvegan Group helped us to better understand our clients… a strong understanding of our company and our industry which allows them to provide us with valuable recommendations regarding our Customer Care and Retention Program.” S. Pérignon, Marketing Manager, RYDER

“You have seen our customer satisfaction program become an institution throughout the organization. I believe your constant vigilance to making it clearer and more user friendly as well as your willingness to invest your time in training and retraining made a significant difference in how quickly we developed it. Equally valuable was your ability to translate what you leaned about AUS's customers in other insights and suggestions that clarified important important issues. It has been a pleasure to work with you for these past five years.” J. Weiss, VP of Marketing, ARAMARK Uniform Services

“I genuinely feel that because of The Dunvegan Group’s reports, we have mended relationships with clients, especially ones we did not know we had problems with. We have far better tracking systems, and a pumped up results-based internal team.  We have been able to create an overall operational plan to take us into the future with increased market share through repeat business from existing clients and referral business.”
S. Massie, CEO, About Staffing

“The service provided by The Dunvegan Group helped us to be proactive and resolve issues before the client contract expires… We were able to achieve several million in savings last year through rescued business.”
M. Billings, Director Marketing Research, ARAMARK Uniform Services

“Our Customer Satisfaction Measurement Program is a valuable tool for measuring performance company wide – all employees are privy to the results as they are key performance indicators…” T. Holmes, Partner, ELMIRA Poultry

“As leader of a large national organization, and one of Dunvegan's first clients, we benefited greatly by using these management tools, with great support and guidance from Anne. It gave our company a true competitive advantage!” G. Box, Senior Transportation Industry Executive