How are we different from market research companies?

Our seasoned experience allows us to offer a unique approach to Customer Satisfaction Measurement that enables our clients to take direct action to retain customers and revenue.

We are global founders & leaders in customer satisfaction

In 2007, we celebrated 20 years in business as Customer Satisfaction Measurement experts. Each of our clients has access to a senior consultant and our proprietary tools to optmize their Customer Satisfaction Measurement Program.

We use the Dunvegan Dashboard™, our propriety online data management tool, to provide our clients with any-time access to customer information. We use the Dunvegan Process™ to apply the fundamentals of CSM to their business. And we use the Dunvegan Ratio™ to show our clients the return on investment they’ll get when using our services.

Our clients appreciate our experience and the fact that we don’t stop at simply collecting data. We know how to apply results effectively to generate actionable solutions. That’s the difference experience makes.

We are partnered in your success

Because we form long-term relationships with our clients (often over a decade), our clients consider us partners rather than “consultants” or “vendors.” Our clients appreciate our openness, our political honesty, our collaborative nature and our specialized service. Clients know that when less desirable truths emerge, we will handle the situation with grace and sensitivity. As a true partner, we are committed to finding you the right answers that will result in customer insights that you can act upon.

We go beyond the numbers

At The Dunvegan Group, we take a systematic approach to every new project and pride ourselves in succeeding with assignments that others believe are impossible.

We are flexible and able to respond quickly to emerging challenges, often preventing a problem before it occurs. When a project is in full bloom, we make ourselves available past regular business hours to ensure the work is done ahead of deadlines. Integral to all relationships, we always operate with professionalism, fun and good humour.

Every great partnership begins with conversation. Begin one with us today.